Frequently asked questions

Licensed Lebanese psychologists — every one holds a license to practice in Lebanon, a graduate degree in clinical or counseling psychology, and works under ongoing supervision. We verify credentials before anyone joins, and re-verify yearly.

One psychologist, matched to what you told us — your concerns, your language, your evenings. You’ll meet them in a free 15-minute intro call before anything starts, and you can switch anytime at no cost.

Sawa is for Lebanese adults abroad dealing with everyday weights — anxiety, low mood, homesickness, burnout, relationships strained by distance. It is not a crisis service and doesn’t replace psychiatric care; in immediate danger, call your local emergency number or the Embrace Lifeline (1564) in Lebanon.

One plan: a 50-minute session every week at a time you choose, at your psychologist's rate (€50–100 a session), billed every two weeks. Messaging between sessions is included. Pause or cancel any time; a missed week rolls over to the next. Prices in euros, tax included, and the intro call is always free.

Your three suggested matches appear the moment you finish the quiz. Most people book their free intro call for the same week — evenings and weekends included, in your own time zone.

Weekly 50-minute sessions over video or audio — your choice — in Arabic, English, French, or a mix. You can also message your psychologist between sessions.

Yes. Sessions are encrypted, your notes stay between you and your psychologist, and nothing is shared — not with insurers, not with employers, and certainly not with your relatives. The one exception is what the law everywhere requires: a serious, immediate risk to your life or someone else’s.

As long as it helps — a few sessions through a rough patch or an ongoing weekly rhythm. There’s no minimum and no lock-in, and if you move countries again, your psychologist moves time zones with you.

No. Most people come with something heavy, not a label — stress, a rough season, a feeling that something is off. Your psychologist meets you where you are.

Fifteen minutes, no forms and no pressure: you share what brought you, ask anything, and see how the conversation feels. If it clicks, you book a first session; if not, we suggest someone else.

All of them. Our psychologists work mornings to late evenings Beirut time, which covers evenings from Sydney to Vancouver. You book in your own local time — the calendar does the math.

Yes — video or audio from any phone, tablet, or computer with a stable connection. No app required; the session link opens in your browser.

Reschedule or cancel free up to 24 hours before. Inside 24 hours the session is charged, out of respect for your psychologist’s time — emergencies excepted, always.

Of course — that’s how most of us actually speak. Start a sentence in English, land it in Arabic, borrow a French word in the middle. Your psychologist keeps up.

Yes. Several of our psychologists work with couples split across cities and families spread across continents — joint sessions happen over the same video room.

None. Book one session and stop there if you want. The monthly plan can be paused or cancelled anytime, and unused sessions roll over one month.